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Privacy Policy

Domestic Abuse Services – Our Lady of Good Counsel Society (DAS-OLGCS) is  committed to protecting the privacy of our stakeholders who provide personal information  to us. In our effort to remain responsible holders of this personal information, DAS OLGCS will provide transparency about how the information will be used and shared and  will remain in compliance with the Personal Information Protection Act of British Columbia.  

Personal information is any information which can be used to distinguish, identify or  contact a specific individual. Exceptions to this are business contact information and  publicly available information. Personal information does not include the name, title,  business, address, telephone number or other contact information of an individual at a  place of business, which can be collected, used or disclosed without consent. 

Accountability 

Domestic Abuse Services – Our Lady of Good Counsel is responsible for all personal  information it collects, maintains, shares and transfers to other institutions. Our Society  values our supporters and we respect their privacy. We recognize we must maintain  and protect our supporter’s personal information in a responsible manner and in  compliance with the law.  

If you have any questions about our privacy policy or practices, please contact us at: 

Domestic Abuse Services – Our Lady of Good Counsel Society 
Attention: Office Administrator 
#201 14045-104th Avenue, Surrey, BC V3T 1X4 

Or email: admin@domesticabuseservices.ca 
Or call: 604.585.6688 

Purpose of Use 

Our website, www.DomesticAbuseServices.ca, is operated by Domestic Abuse  Services – Our Lady of Good Counsel Society. When visiting our website, visitors may  opt to use the website to sign up for various Society related activities including, but not  limited to, signing up for newsletter and email communications, registering for events,  submitting new or renewing memberships, applying for volunteer positions, or making  donations. In doing so, they may be asked to complete a Gravity Form to collect contact  information including name, address, phone and/or email. This information is used for  the purpose of issuing tax receipts, sending newsletters, and disclosure of volunteer  applications. We will not request personal data which is not necessary in the nature of  the submission or request.

We do not rent, sell or trade our mailing lists. 

DAS-OLGCS restricts its collection of personal information, the internal distribution of  personal information, and its external sharing of personal information, to the limited extent  reasonably necessary for its purposes and programs. We are also entitled to collect, use  and disclose personal information as required or permitted by applicable law, including  the Personal Information Protection Act. 

Consent and Collection 

Before and at the time of collection of your personal information, your knowledge and  consent (implicit or explicit – depending on the sensitivity of the circumstances) will be  required. In addition to issuing tax receipts, this information may be used to keep you  informed about our Society’s activities including special events, funding needs, services,  and opportunities to volunteer or to give. Your information may be shared within the  Society for the purpose of review of volunteer applications by necessary staff or Members  of the Board. Likewise, we will offer you the opportunity to opt not to have your information  used for these purposes, and you are always given the option to withdraw your consent  and opt not to receive this type of material from us. Our publications will express a version  of the following statement:  

Domestic Abuse Services – Our Lady of Good Counsel Society is committed to protecting  your privacy and personal information. The information you provide will be used to provide  you with communications regarding our Society’s activities such as special events,  services, fundraising, newsletter, opportunities to volunteer or to donate and to issue a  tax receipt where applicable. Please visit our website at www.DomesticAbuseServices.ca  for more information about our privacy policy. You can unsubscribe from our  communications lists by calling our head office at 604.585.6688 or emailing us at  admin@domesticabuseservice.ca with “UNSUBSCRIBE” in the subject line. 

Limited Use, Disclosure and Retention 

We may collect, use, store and transfer different kinds of personal information about you  as follows: 

We do not collect any Special Categories of Personal information about you (this includes  details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual  orientation, political opinions, trade union membership, information about your health, and  genetic and biometric information). Nor do we collect any information about criminal  convictions and offences. In the event you fill out an application for a volunteer position,  you may be requested to apply for a police record check and disclose of prior convictions  or offences; in the event, you may opt out of providing such information by withdrawing  your application to volunteer.  

If you provide DAS-OLGCS with personal information of another individual, you represent  that you have obtained all necessary consents from such person to enable us to collect,  use and disclose such personal information for the purposes set forth in this Privacy  Policy.  

We will only retain your Personal information for as long as reasonably necessary to fulfil  the purposes we collected it for, including for the purposes of satisfying any legal,  regulatory, tax, accounting or reporting requirements. We may retain your Personal  information for a longer period in the event of a complaint or if we reasonably believe  there is a prospect of litigation in respect to our relationship with you. 

You will not receive marketing e-mail from us unless you have consented to receive it.  From time to time, we may use e-mail as a way to keep in touch with you. However, we  do not send unsolicited marketing e-mail except in compliance with applicable law. 

If you agree to receive e-mail communications from us, every e-mail message we send  to you will include an e-mail address to which you can respond. If at any time you decide  you do not want to receive e-mail from us, simply let us know and we will remove your  name and e-mail address from our database. We will do the same with your mailing  address and telephone number on request. 

Accuracy 

We will strive to keep your personal information as accurate and up-to-date as  necessary. 

Safeguarding Measures 

We are committed to keeping the personal information provided to us secure and we will  take reasonable precautions to protect personal information from loss, misuse or  alteration. 

We have implemented information security policies, rules and technical measures that  are intended to protect the personal information that we have under our control from: 

Safeguards will vary depending on the sensitivity of the information and may include  measures such as password-protecting electronic documents, locking paper files and  ensuring only authorized personnel have access to certain documents. We will destroy  documents (including electronic documents) containing personal information when  retention of the personal information no longer serves the purpose for which it was  collected and is no longer necessary for legal or business purposes. 

All of our members, employees, workers and personal information processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who  have access to, and are associated with, the processing of personal information, are  obliged to respect the confidentiality of the personal information we collect. 

Recourse 

If you have questions, concerns or complaints relating to our treatment of personal  information, please contact our Chief Privacy Officer. If we are not able to resolve your  privacy concerns, you may contact the Office of the Information and Privacy Commissioner of British Columbia: 

PO Box 9038, Stn. Prov. Govt. 
Victoria, BC V8W 9A4 
T: 250-387-5629 | 1-800-663-7867 
info@oipc.bc.ca 
www.oipc.bc.ca